Providing the Perfect Mix
Franchisees are DPG customers as well as business partners and DPG helps them to run successful Domino’s Pizza businesses. A key part of this is to ensure that high standards of operational excellence are always maintained in all stores.
To help make this possible, Bibby Consulting & Support – which became an approved supplier to Domino's in June this year – has rolled out a new human resources and health and safety system to many DPG franchisees. To date, Bibby has 75 stores on board and another 30 to 40 are expected to be added this year. DPG has over 600 stores in the UK.
Says Debi Bond, Employee Relations Manager at Domino's Pizza Group: "The continued success of DPG depends so much on the success of our franchisees so it is absolutely vital that we support them as much as we possibly can. Bibby Consulting & Support has helped us to do this by providing a solution that is tailor-made for our kind of operation. We are delighted with the services provided because they are a perfect fit for organisations such as ourselves who base their business model on a franchise structure."
We are delighted with the services provided because they are a perfect fit for organisations such as ourselves
Adam Bright, franchise and network development manager at Bibby Consulting & Support, explains: "Domino's are extremely corporately aware and keen to protect their franchisees as well as their product and brand. That's why total compliance with human resources and health and safety regulations is essential in all their stores."
Adam says another key element in winning such a prestigious contract with DPG was that Bibby was able to develop a health and safety system alongside Domino's own systems that was capable of coping with ever-changing requirements.
"We worked closely with Domino's on creating and constantly evolving the system to fit the franchisees' needs," he says. "Because every franchisee's offering is bespoke it wasn't enough just to offer a generic employment and health and safety resource. That's why we provide all franchisors and franchisees with tailor-made packages, we don't just sell a basic health and safety system."
As well as DPG, Bibby Consulting & Support is an approved supplier of franchise solutions to Subway, Toni & Guy, Minster Cleaning Services, Merry Maids, énergie fitness clubs and others.
Adam says: "It is very difficult for a franchisor to manage all the legal issues themselves. It would be prohibitive cost-wise for a company to set up a department to deliver the amount of indemnity and business defence that Bibby provides as well as all the other solutions we offer. It works out much more cost effective to call us in and for us to deal with each franchisee individually."
To find out how we can help your business call us today on 08453 100 600.
