A Specialist Service
Operating since 1997 and based in Ripon, Cleary Welding has 13 highly skilled employees and first signed up with Bibby Consulting & Support in May 2001. The company renews its contract every 3 years and its latest renewal was in 2010, which means Cleary Welding will be with Bibby Consulting & Support for at least another 2 years.
Regarding Bibby Consulting & Support's legal services as an insurance policy that he is glad he rarely needs to use, Managing Director, Graham Cleary, says that the company's focus is to do a top quality job with highly skilled frontline specialists. That is why Cleary Welding has won a substantial percentage of prestigious contracts at Arsenal Football Club's Emirates stadium, the Treasury, the new stand at Ascot racecourse, Heron Tower (currently the tallest building in London), and the Shard on the Thames which will become Europe's tallest building.
When asked how his company keeps winning shares in such key contracts, Graham Cleary says: "We’ve offered a specialised welding service for a long time and we don't make mistakes. We have an excellent relationship with the country's leading steel providers and we are often top of the list on several major contracts."
Because Cleary is a small family business based around skilled employees, the company does not have in-house administration and human resources staff. So it is essential that external help is available and this is delivered in the form of 2 consultants from Bibby Consulting & Support – Kevin Smith for employment law and John Fox for health and safety.
Says Graham Cleary: “We’ve got excellent back up. Kevin always gives me great advice and between us we’ve got everything covered. I know if I ever had a problem I would just ring him directly. And I would regard John as one of us. He understands what we do for a living and when I’m talking to him I know I’m talking to someone who has real experience. Two terrific guys.”
Whenever I've needed support I've got it immediately, which is precisely what I want.
Cleary adds: "I regard Bibby Consulting & Support as a life raft and I will come to them if I have a problem, which thankfully is very rarely. But I know I've got the service and as long as I've got it I feel comfortable. Whenever I've needed support I've got it immediately, which is precisely what I want."
Kevin Smith comments: "Cleary Welding is a top-notch operator working on some very high profile jobs. In the construction industry it's always difficult to tailor a workforce to the needs of current projects and we have supported Graham in this area. We provide peace of mind, reassurance that there's someone to talk to, an extra resource to call on if necessary.”
He adds: "Typically, owner-managers with a construction background are tradesmen who don't have spare resource to manage the processes that have to be in place nowadays. These teams are often more technically-oriented in their background and it's difficult to keep up with the very latest changes in Employment Law and Health and Safety. Every business has headaches and they value the services that we provide". For Graham Cleary, this means he doesn't have to worry about that side of his company and he can get on with doing what he does best – winning important contracts.
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